الشروط و الاحكام

Please read these sales terms carefully. These sales terms apply to any order placed through the platforms. Please note that before placing an order for products or services, you will be asked to agree to these sales terms. If you do not agree to these sales terms, you will not be able to order any products or services through the sales channels. Sales Terms Updates We may make changes from time to time to these sales terms, so please check regularly to stay informed of updates. The latest version of these sales terms will always be available on the platforms. The most recent version of these sales terms will always be effective immediately from the date of publication and will govern any orders for products or services from that date. Any changes to the sales terms after the order date will not affect that order or your relationship with us, except as required by applicable law. Purchase Eligibility Individuals who: (a) have reached the legal age required to enter into contracts (eighteen years); (b) have the legal capacity to enter into contracts; and (c) use a shipping address in the country or countries we ship to as specified by the sales channels. Product Availability and Quantity All orders submitted through the sales channels are subject to availability and acceptance by us. Products displayed on the platforms that cannot be added to the shopping cart are not available for sale through the platforms. If an order is placed through the sales channels and an email confirming the order is sent, but there is overlap or unavailability of the order after approval by Rose Gold, the customer has no right to claim the item in this case, and an apology email will be sent to the customer, informing them of their right to a refund within fourteen working days. Order Process All orders on our platforms are made without customer account creation, but we may create accounts in our internal systems to record customer purchases. Personalization Services Personalization services (e.g., engraving) or other services may be available on a selected range of products. If you wish to personalize your product, please provide the details through the sales channels as required. We reserve the right to block or refuse any order for products requested for personalization, or with message cards containing unacceptable, illegal, or policy-violating language. You are responsible for ensuring the correctness of any wording you submit for personalization. Additionally, personalized products cannot be canceled, and these products cannot be returned or exchanged in any way or as per your custom specifications for exchange or refund as described in these sales terms. Prices, Taxes, and Shipping Costs All prices displayed on product pages on the platforms or quoted from the Customer Relations Center include 15% VAT but do not include shipping costs and other taxes unless otherwise stated. The applicable currency will be updated based on the shipping destination after providing us with the delivery address, and it will be displayed in your shopping bag before placing your order. You should carefully check the updated prices and currency. Sales, usage, or other taxes will vary depending on the location to which the products are shipped. Shipping costs, if any, are described in the shipping policy below or on the sales channels. Shipping costs are not listed on product pages but will be added to the product price after selecting your delivery options. These costs will be summarized before you are asked to confirm and submit your order and will also be reflected in our email correspondence once you select your delivery options. We reserve the right to modify prices and delivery costs at any time without prior notice. We reasonably strive to ensure that product prices and delivery costs are correct at the time relevant information is entered into the system or communicated to you via the Customer Relations Center. However, it is always possible that, despite our reasonable efforts, some products displayed through the sales channels or delivery costs may be incorrectly priced. If any of the products you ordered or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we cannot contact you using the contact details provided during the order process, we will cancel the order and notify you in writing. If we accept and process your order mistakenly due to a pricing or delivery cost error, we may cancel the supply of the product and refund any amounts paid. Please note that changes in applicable law between the date of your order and the date of sending a written confirmation of the order and shipment may lead to changes in taxes related to your order. If the resulting change is an increase in taxes collected from you, we will contact you and ask you to reconfirm your order. Payment and Settlement We accept the specified payment methods as part of the order process through the sales channels. Depending on the payment method, we may request additional information, including specific forms of identification, verification, and identity confirmation. When ordering on the platforms, you will need to enter your payment details in the appropriate form. If placing an order by phone, you will need to inform the Customer Relations Center of your full payment details or follow the steps advised by the Customer Relations Center. All payment cardholders are subject to authentication and authorization by the card issuer. If your card issuer refuses to authorize the payment to us, you will need to contact your card issuer directly to resolve this issue. Other payment methods may also be subject to validation and authorization by the payment system providers. You expressly authorize us to conduct security checks, as we see necessary, to send or receive information (including any updated information) about you to or from third parties from time to time, including, but not limited to, your payment card details, to verify your identity, validate your payment card, obtain initial authorization for your payment card, and authorize individual purchase transactions. Order Confirmation Once you select and place your order through the sales channels, you will receive a written order confirmation (via email or order details confirmation with an order reference number). Please ensure you save the order reference number for any future inquiries related to your order. This order confirmation is not an acceptance of your order. To confirm the order, we will conduct usual credit checks, fraud prevention, security, and relevant legal verifications, and if approved, we will process your order. Upon receiving the order confirmation, it is your responsibility to review it and ensure it accurately reflects your intended order. If you have any questions or concerns or if the order confirmation does not reflect what you intended, you must contact the Customer Relations Center immediately. These sales terms will be provided to you when you confirm your order. Shipping Policy We only accept delivery requests to the country or countries specified during the order process. Please note that we do not ship to certain addresses, such as military addresses or some restricted areas. For more information, please contact the Customer Relations Center. Order Confirmation and Shipment When your order is shipped, we will send you a written confirmation of the order and shipment (via email or otherwise). This confirmation constitutes our acceptance of your order and indicates a binding sales contract. Delivery We will make reasonable efforts to ensure delivery by the shipping company within the estimated delivery period of three to six business days from our written confirmation of the order and shipment, unless the purchase involves a product or service we have explained will take additional time to deliver, such as personalized or custom-made products or services. If delivery of the products is delayed due to an event beyond our control, we will notify you as soon as possible and make reasonable efforts to minimize the impact of the delay. If we do not deliver within fourteen (14) business days from the date of the written confirmation of the order and shipment or any other deadline mentioned, you may contact the Customer Relations Center to cancel the relevant order and recover any amounts paid to us in advance for products not received. In any case, the only remedy for any failure on our part to deliver the order to you is your right to cancel the relevant order and recover the amounts paid to us in advance for any products not received. When estimating delivery time, please allow time for credit approval, address verification, security checks, and order processing. Please note that delivery is always subject to full payment receipt. You will be required to sign manually or electronically, or have someone at the specified delivery address (unless arranged otherwise), to confirm receipt of each product, at which point the risks and responsibilities for the goods you purchased transfer to you. If you have designated a recipient other than yourself for delivery (e.g., as a gift), you understand and accept that the signature proof by this recipient (or someone at the delivery address) is proof of delivery and fulfillment of the sales contract by Rose Gold and transfers responsibility to the recipient in the same manner as if the product had been delivered to you. We reserve the right to deliver products only to the intended recipient of the order as shown on the parcel label and to request identity verification at the time of delivery for certain product categories. Please contact the Customer Relations Center for more information. Returns and Exchanges (a) Return Process The customer has the right to return goods only if they are defective, counterfeit, or non-compliant with specifications. Returns, refunds, and exchanges must comply with these sales terms within three (3) days from the day you or a designated person (other than the carrier) physically acquire possession of the products in your order. Products purchased through the sales channels can only be returned to Rose Gold’s electronic distribution center at our returns department address, as specified through our Customer Relations Center, in accordance with these sales terms. To return a product to Rose Gold’s electronic distribution center, you must follow these steps: 1. Contact the Customer Relations Center, which will then send you a return form via email or ask you to complete the attached return form with your delivery of the product; 2. Fill out the required information on the return form and sign it; 3. You may use our pickup service and agree on a pickup time with our logistics partner during the allowed return period. At this stage, you may be asked to provide us with information about the product for an initial assessment of its condition; 4. Include the delivery package and completed return form with the product and all its accessories and any free items received as part of your order, along with proof of service, warranty card, and all other documents in its original box; Our logistics partner will pick up the sealed delivery package on the agreed date. (b) Condition of Returned Products We will verify that the returned product meets the conditions of the Return and Exchange Policy, and if so, proceed with the applicable refund or exchange process. Our products must be returned in a new, unused condition, in excellent condition, without any alteration such as color change, resizing, or modification, with all protective materials in place, attached tags and labels (if any), and with the delivery container, including all accessories and documents. For example, watch bracelets modified at your request must be returned with the exact number of links in the original delivery package. We reserve the right not to accept any return if the product shows signs of wear, has been used or altered from its original condition in any way, or if the product is damaged or missing parts, which may result in a reduction of any valid refund or exchange amount accordingly. If you received free items as part of your order, they must be returned with the products. All returns will be subject to strict quality control ("QC") to ensure that the returned products meet these requirements. If the products do not meet QC standards, we will reject the return, and the products will be returned to you. If the returned product passes QC, we will proceed with the applicable refund or exchange process. Non-compliance with these sales terms will entitle us to refuse the returned product and send it back to you at your expense. (c) Products You Cannot Return or Exchange Customized or personalized products that have been engraved, inscribed, or made to your specifications cannot be canceled, returned, or exchanged. (d) Refunds You can return a product purchased through the sales channels for a refund, provided the return complies with these sales terms and the above return process. Only the purchaser is entitled to a refund. No one who received the product as a gift ("gift recipient") will be entitled to a refund under any circumstances. If you are a gift recipient and wish to return a product, please contact the Customer Relations Center to discuss your options. If the return complies with these sales terms, we will reasonably endeavor to refund the purchase price to the original buyer using the most appropriate payment method within fourteen (14) days of receiving the returned item at Rose Gold’s electronic distribution center. To avoid doubt, the matter is at our discretion regarding how to refund you, and we may ask you to accept a store credit. The initial shipping fee will be refunded, except in cases where you initially chose a non-standard or unusual delivery method, in which case additional costs are non-refundable. (e) Exchanges You can return a product purchased through the sales channels to exchange it for another product from Rose Gold, provided the return complies with these sales terms, especially with the above return process. In all cases, the sale of the returned product will be canceled, and a new order for the desired product must be placed. If returning the product to Rose Gold’s electronic distribution center for an exchange, the replacement product must be of the same or higher price. If a product is returned for an exchange with a higher-priced product, you will need to pay the difference. General Provisions If any provision, or part of a provision, of these sales terms is found to be illegal, invalid, or unenforceable, that provision or part will be deemed not part of these sales terms, and the legality, validity, or enforceability of the remaining provisions will not be affected unless otherwise required by applicable law. We are not responsible for any failure or delay in performance or compliance with our obligations under these sales terms arising from any cause beyond our reasonable control. Our waiver of any breach of any term or condition of these sales terms shall not be construed as a waiver of any other breach or subsequent breaches. This contract is between us and you. No other person shall have the right to enforce any of its terms. Applicable Law and Jurisdiction These sales terms are governed by and interpreted according to the laws of the Kingdom of Saudi Arabia. You may only bring legal action against us in the courts of the country where the registered office of the relevant sales entity is located. We may also bring legal action against you in the courts of your place of residence. Contact Us If you have any questions or comments about these sales terms, or matters in general, please contact us at the address below. Phone number: